As we dispatch the product you will get the tracking id on your Whatsapp number.
How does the processing work?
Typically we process orders on the same day, during high demand please allow up to 1-2 days for processing. If an item goes out of stock, processing time might be slightly longer, but you will be made aware of any delays.
How long is the Shipping time?
Shipping time depends on the shipping method selected at the time of checkout, as well as the location. It usually takes 5-6 business days after ordering. During periods of high demand, please allow up to 7-8 business days for processing.
Tracking shows my package is delivered but I haven't received it.
In this case, you can contact us or send us an email TheDivineTrendz@gmail.com
What is your return policy?
We do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. If you still intend to return the product, then you have to bear the shipping charges. If you’ve had an incorrect product delivered to you (the product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement. If you’ve received a defective product, send us pictures of the damaged item within the span of 48 hours of order delivery and upon the same product or an alternative product of your choice failing to be in stock, we will be happy to, following a quality check, offer you a refund which will be processed in 7 working days (after the product reaches us). The refund shall be made online mode. Orders once placed, cannot be canceled.
My package was returned to the sender what should I do?
If your order was marked returned to the sender, it is most likely due to an address issue. Please send us an email with your order number and confirm your shipping address. If we receive your order back without prior contact first, we will reach out via email, and allow 14 days for a response. If we do not receive a response after those 14 days, a refund will be issued for the products purchased, but shipping costs will not be refunded.
What if the product doesn't fit will it get exchanged or returned?
If the product doesn’t fit on your table, chair, or sofa you can simply request for return by sending one picture of your table, chair, or sofa with a cover on it as proof on our WhatsApp number - And we will immediately initiate the return!
COVERS
What is a cover made up of?
The cover is made from super soft spandex material which provides elastically stretchable that fits the chair.
What is the size of cover?
Chair
Back Height: 56~63cm(22.1~24.8inch)
Seat Length: 40~48cm(15.74~19inch)
Seat Width: 40~48cm(15.74~19inch)
Table
1.4 seater table dimensions:
Length: 78cm(31inch)
Width: 121.92cm(48inch)
6 seater table dimensions:
Length: 91.44cm(36inch)
Width: 149.86cm(59inch)
8 seater table dimensions:
Length: 106.68cm(42inch)
Width: 182.88cm(72inch)
Cushion- 28 cm x 28 cm(Length x Width)
Sofa,lshape sofa,bench cover - Contact us at our number for sofa measurement
Will the color fade or not after wash ?
No the colour won't fade after washing the colour will remain the same.
What is the Specialty of the covers?
- Comfortable and Long Lasting.
- Machine washable guarantee.
- Water resistance.
- Stain Free.
- Dust Free.
- Scratchproof.
- Wrinkle resistant.
- Pet friendly and kids friendly.
- Protect your chair.
CLEAN AND CARE
How to clean the covers?
It is best to hand wash to prevent excessive stretching. Never use washing detergent that contains chlorine bleach or fabric conditioner as it will destroy the structure . Always use lukewarm water for both washing and rinsing. Use a mild detergent that contains no chlorine bleach.
Is it Machine Washable?
Yes it is machine washable
PAYMENT
What forms of payment does accept?
Cash on delivery, Visa, MasterCard, debit card, credit card, and UPI payments.
Is my payment information secure?
Our site adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
RETURN
Do you accept returns and exchanges?
Yes we do. Due to the nature of our product, we only replace items if they are defective or damaged. Please send us an email within 5 days after you receive your package with photographic evidence of how you received the damaged product.
WHOLESALE
Do you offer wholesale partnerships?
Yes we do offer partnerships, fill in the details in this form and we can get
